سياسة الخصوصية

1. Introduction

Welcome to Nadel ("we," "our," or "us"). Nadel is a product of MADA SUITE LTD, a company registered in the United Kingdom.

This Privacy Policy explains how Nadel, an AI-powered restaurant ordering assistant, collects, uses, discloses, and safeguards your information when you interact with our service through WhatsApp or our web dashboard.

We are committed to protecting your privacy and ensuring transparency about our data practices.

Company: MADA SUITE LTD
Address: 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom
Email: info@madasuite.com

2. Information We Collect

2.1 Information You Provide Directly

• Phone Number: Your WhatsApp phone number, which serves as your unique identifier in our system.
• Name: Your name as provided during conversations or as displayed in your WhatsApp profile.
• Delivery Addresses: Physical addresses you provide for food delivery purposes.
• Order Details: Information about your food orders, including items, quantities, and special requests.
• Messages: Text messages you send to our AI assistant through WhatsApp.
• Location Data: Location links or coordinates you share for delivery purposes.

2.2 Information Collected Automatically

• Conversation Logs: Records of your interactions with our AI assistant.
• Order History: Historical data about your past orders.
• Customer Preferences: AI-derived insights about your preferences.
• Usage Metadata: Timestamps, message counts, and session information.

3. How We Use Your Information

3.1 Service Delivery

• Processing and fulfilling your food orders
• Communicating order confirmations, updates, and delivery status
• Providing customer support through our AI assistant
• Saving your delivery addresses for convenient reordering
• Remembering your preferences to personalize your experience

3.2 Service Improvement

• Analyzing conversation patterns to improve AI responses
• Training AI models to better understand customer requests
• Identifying and fixing service issues

4. AI Processing

Our service uses artificial intelligence (Google Gemini and OpenAI) to understand your natural language requests, search restaurant menus, and process your orders.

Data Sent to AI Providers

When you interact with Nadel, your messages are processed by third-party AI services. We do not share personal identification information directly with AI providers.

Human Oversight

• Restaurant staff can view and respond to customer conversations
• Customer complaints are escalated to human operators
• All automated decisions can be reviewed and overridden

5. Data Sharing

Restaurant Partners

We share your name, phone number, delivery address, and order details with restaurants you order from for order fulfillment.

Service Providers

6. Data Storage and Security

Your data is stored on Supabase cloud infrastructure with appropriate security measures.

Security Measures

• Encrypted data transmission (HTTPS/TLS)
• Secure database access with Row Level Security (RLS)
• API key authentication for all services
• Regular security audits and monitoring

Data Retention

• Order History: 24 months
• Message Logs: 12 months
• Customer Preferences: Until deletion request

7. Your Rights

• Access: You can request access to your personal data
• Correction: You can update your name, addresses, and preferences
• Deletion: You can request deletion of your personal data
• Opt-Out: You can opt out of AI-powered conversations
• Data Portability: You can request a copy of your data

8. Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children.

9. Contact Us

If you have questions about this Privacy Policy:

• Email: info@madasuite.com
• WhatsApp: Through your restaurant's Nadel number
• Address: 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom