شروط الخدمة

1. Introduction

Welcome to Nadel ("Service," "we," "us"). Nadel is a product of MADA SUITE LTD, an AI-powered assistant for managing restaurant orders via WhatsApp.

These Terms govern your use of the Nadel service. By using the Service, you agree to be bound by these Terms.

Company: MADA SUITE LTD
Address: 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom
Email: info@madasuite.com

2. Description of Service

Nadel provides:

• AI Order Assistant: Receives and processes customer orders via WhatsApp using artificial intelligence
• Menu Management: Display and search restaurant menus
• Order Processing: Create, modify, and confirm orders
• Restaurant Dashboard: For managing orders, customers, and settings
• Notifications: Real-time alerts for new orders and complaints

3. Eligibility

To use Nadel, you must:

• Be an adult (18 years or older) or under parental supervision
• Have a valid WhatsApp number
• Agree to these Terms and our Privacy Policy

For restaurants:

• Must be a licensed business entity
• Must have authority to connect a WhatsApp number to the service

4. User Accounts

4.1 For Customers (Consumers)

• Your account is created automatically upon first interaction with Nadel
• Your WhatsApp number is your unique identifier
• You are responsible for the accuracy of information you provide (name, address)

4.2 For Restaurants

• Restaurant accounts are created by the Nadel team
• You are responsible for maintaining the confidentiality of your login credentials
• You must notify us immediately of any unauthorized use

5. Acceptable Use

You may:

• Use the service to order food from participating restaurants
• Communicate with the AI assistant about orders and menus
• Submit feedback and complaints about the service or orders

You may not:

• Send abusive, threatening, or illegal messages
• Attempt to deceive or manipulate the system
• Use the service for illegal purposes
• Send spam or promotional messages
• Attempt unauthorized access to our systems
• Impersonate another person or entity

6. Orders and Payment

6.1 Orders

• Confirmed orders are binding and cannot be cancelled after preparation begins
• Prices displayed are restaurant prices and may change
• Minimum order amounts may apply as set by the restaurant
• Delivery fees (if any) are set by the restaurant

6.2 Payment

• Nadel does not process payments directly
• Payment is made directly to the restaurant (cash on delivery or other methods set by the restaurant)
• The restaurant is responsible for payment and refund policies

7. Delivery

• Delivery service is managed by the restaurant, not Nadel
• Estimated delivery times are approximate and not guaranteed
• Nadel is not responsible for delivery delays or food quality
• Delivery-related complaints are escalated to the restaurant

8. Artificial Intelligence and Limitations

8.1 Nature of Service

Nadel uses artificial intelligence to understand and process orders. Despite high accuracy:

• Errors in understanding or processing may occur
• Responses are generated automatically and may not always be perfect
• The system may not understand some dialects or complex requests

8.2 Human Oversight

• Restaurant staff can intervene at any time
• You can request to speak with a human instead of the bot
• Serious complaints are escalated to human staff

9. Intellectual Property

• All intellectual property rights of Nadel are reserved
• This includes: trademarks, code, design, and content
• You may not copy, modify, or distribute any part of the service
• Restaurants retain ownership rights to their menus and images

10. Disclaimer

The service is provided "as is" and "as available." We do not guarantee:

• Continuous, uninterrupted availability of the service
• That the service will be error-free
• Accuracy of information provided by restaurants
• Food quality or delivery service

Nadel is not responsible for:

• Any direct or indirect losses resulting from use of the service
• Actions of restaurants or delivery personnel
• Connection issues or WhatsApp outages
• Order errors due to incorrect information from the user

11. Limitation of Liability

To the maximum extent permitted by law:

• Our total liability to you shall not exceed the value of your last order
• We shall not be liable for any indirect, incidental, or consequential damages

12. Indemnification

You agree to indemnify and hold harmless Nadel from any claims or losses arising from:

• Your violation of these Terms
• Your unlawful use of the service
• Your violation of any third party's rights

13. Termination

You may:

• Stop using the service at any time
• Request deletion of your data (see Privacy Policy)

We may:

• Suspend or terminate your account for Terms violations
• Temporarily suspend the service for maintenance or updates
• Permanently terminate the service with reasonable prior notice

14. Modifications

• We reserve the right to modify these Terms at any time
• You will be notified of material changes
• Continued use of the service constitutes acceptance of modified Terms

15. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

16. General Provisions

• Entire Agreement: These Terms constitute the entire agreement between you and Nadel
• Waiver: Failure to enforce any right does not constitute a waiver
• Severability: If any provision is invalid, other provisions remain in effect
• Language: In case of conflict between language versions, the English version prevails

17. Contact Us

For inquiries about these Terms:

• Email: info@madasuite.com
• Address: 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom